Why I Hate Dunkin Donuts

Dear Dunkin Donuts,
In my entire adult life, I have stopped by twice. Both times have been sucky. And you know what they say (well, everyone except George W. knows this saying): Fool me once, shame on you. Fool me twice, shame on me.

And seriously. Shame on me.

First of all, it is important to note that Jeremiah and I are not doughnut people. We were heading out of town two years ago and wanted to get doughnuts, as that is one of the few times we treat ourselves to them - on a trip.

So we stopped and went in to your store/restaurant(?)/business/coffee shop (what the hell do you call Dunkin Donuts?). It was still early - maybe eight or so - and almost all of your wire baskets that are SUPPOSED to hold doughnuts are empty. Apparently, you ran out.

How do you run out of doughnuts? You are a doughnut shop. It is your entire business, besides the coffee. It'd be like a pizza place running out of dough. McDonald's running out of fries.

Fast forward to Wednesday. I took Jeremiah out to celebrate the start of birthday week. We passed a Dunkin Donuts and thought we would give you another shot.

We were the only ones in there. We stood back from the register so you would see that we were not ready to order.

Guy 1: Hey Guys! Welcome! Can I take your order?
Us: Still looking thanks.
Guy1: Well, let me know when you are ready! My name is Gus!

What when wrong here? Anyone? Okay, I'll go. You do NOT address your customers as "Hey Guys". You just don't. Especially when one of them is a GIRL. I learned the proper way to address customers when I worked with people and food, you should, too.

Thirty seconds later:
Girl: Hi! Welcome! Can I help you?
Us: Still looking, thanks.
Girl: Well, I will be helping you when you are ready.

Then she proceeds to stand in front of the doughnuts. And ask us several more times if we are ready. This prompted Jeremiah, who is VERY hard to annoy, to say, "No, because we are trying to see the doughnuts and you are standing directly in front of them."

Then another guy asks to take our order (seriously, Dunkin Donuts, are you working on commission? You have WAY to many people working.).

All within maybe one minute. We probably would have ordered faster if we hadn't been interrupted every ten seconds. And if you see that someone else has asked us, why the hell are you asking, too?

We place our order, I go to pay, and the girl taking our order has already forgotten what we ordered and couldn't fill it.


And then, we get our frozen drinks and there is no whippy cream on top. Jeremiah points out that they are supposed to have whippy on top, and the guy says...

Wait for it...

They ran out.

Again, you are a doughnut and COFFEE shop. You have this drink advertised all over your establishment. Everywhere are pictures of this new drink you want your customers to try. And then you can't freaking make it correctly because you ran out of the ingredients needed to make it?

Just so you know, Starbucks NEVER runs out of whippy. Neither does McDonald's for that matter.

Stupid Dunkin Donuts. We will never be coming back. Never.

Hugs & Kisses,

1 comment:

Jeremiah said...

They could have let us know ahead of time they were out of "whippy cream." Bastards.